Serenity Bliss Privacy Policy

Privacy Policy

1. Processing & Shipping

• Processing Time: All orders are hand-packed with care and usually ship within 2–4 business days (excluding weekends and UK public holidays).

• Shipping Method: Orders are sent via Royal Mail or a tracked courier service for larger parcels.

• Delivery Times (UK): 2–5 business days after dispatch.

• International Orders: Delivery times vary by country. Please allow up to 4 weeks due to customs checks and delays beyond our control.

• Customs & Import Fees: International customers are responsible for any customs duties, taxes, or fees.

2. Returns & Refunds

We want you to love your Serenity Bliss order. If something’s not quite right:

• Contact us at [your email] within 14 days of delivery.

• Return the item(s) in their original, unused condition within 30 days of receipt.

• Refunds will be issued to your original payment method once we’ve received and inspected the return.

• Non-returnable items:

  • Mystery boxes (to keep the surprise magic intact)

  • Personalised/custom items

  • Digital downloads

  • Sale items

3. Damaged or Incorrect Items

If your order arrives damaged or with missing items:

• Email [your email] within 48 hours of delivery with your order number and clear photos.

• We’ll send a replacement or offer a refund, depending on availability.

4. Cancellations

• Orders can be cancelled within 24 hours of purchase unless they have already shipped.

• Contact us immediately if you need to cancel — once shipped, you’ll need to follow our returns process.

5. Lost Parcels

• UK orders are considered lost if they have not arrived within 14 business days of dispatch.

• International orders are considered lost after 30 business days.

• We’ll work with you to resolve the issue, which may include a replacement or refund.

6. Contact Information

• Email: serenitybliss@unitise.co.uk

• Hours: Monday–Saturday, 9am–5pm UK time (closed Sundays & bank holidays)